If you’re an Apple TV user, you may have noticed that your remote control tends to lose its connection from time to time.
This can be frustrating, especially if you’re in the middle of watching a movie or listening to music.
But don’t worry. In this article, we’ll explain why this happens and how to get it fixed.
Your Apple TV remote should stay connected as long as your device is within range and there aren’t any obstructions between the remote and the front of your Apple TV.
If the remote keeps disconnecting after observing all that, it may be due to one of these few occurrences.
- Low battery power
- Not properly paired
- Interference from other devices
- Damaged Apple TV remote
- Connectivity issue (Bluetooth and Infrared)
One common reason for a remote to become disconnected is if it’s low on power. If you’re using a Siri Remote or Apple TV Remote, ensure that your remote is charged.
You can do this by connecting it to your Apple TV via the Lightning USB cable that came with your Apple TV.
Another reason a remote becomes disconnected is if it’s not properly paired with your Apple TV.
To properly pair your Apple TV remote with your Apple TV, you will have to unpair all connected devices, restart your Apple TV, and re-pair your Apple TV remote.
Apple TV remote disconnecting could also be because of interference from other devices.
Ensure that your iPhone, computer, and Bluetooth devices are not close to the Apple TV while using the remote.
If they are too close, they may interfere with the remote’s signal or cause it to malfunction.
It could be that your Apple TV remote is damaged. So try to reset it and see if it fixes the problem (you will be taken through how to reset your Apple TV remote as you read on).
If not, try to replace the batteries with new ones and see if that helps. Otherwise, try to find a better location for your device and ensure no obstructions are blocking the line of sight between you and the Apple TV remote sensor on the front of the unit.
Make sure that the lights around the IR receiver light up when you point at it with your remote. If none of these work, you’ll have to hire an expert to fix it or buy a replacement.
How to Stop Apple TV Remote from Disconnecting
One of the most frustrating things about using an Apple TV is when the remote stops working.
If you’ve been having this problem, there are a few steps you can take to fix it. You must first make sure that the batteries in the remote are fresh.
If they are low, the remote may not have enough power to stay connected to the Apple TV.
Once you replace the batteries, try again. And if the remote still keeps disconnecting, then the problem is not from the battery.
You should try moving the Apple TV closer to the remote. The remote uses Bluetooth to connect to the Apple TV, and the signal may be weak if the two devices are too far apart.
Remember that the farther you are from the Apple TV, your signal will likely weaken.
If you’re still having trouble, you can try resetting the remote by holding down the Menu and Home buttons simultaneously for six seconds.
You should also always be aware of your surroundings and any possible sources of interference.
Put away any other Bluetooth device you have around since they can also interfere and cause the disconnection you’re experiencing.
If none of these solutions work, you may need to contact an expert for further assistance.
How to reset the Apple TV remote
Follow the easy steps below to reset your Apple TV remote in seconds;
- Go to Apple TV Settings
- Select Remotes and Devices
- Select Bluetooth. On the Bluetooth page, unpair every device connected to your Apple TV.
- Restart Apple TV. To restart Apple TV, go to Settings >> Restart
- Hold down the Menu and Volume Up buttons at the same time when Apple TV is done restarting to re-pair the remote to the Apple TV.
- Hold for a few seconds (2 -3 seconds)
- Release the Menu and Volume up buttons
Why Does my iPhone Remote Keep Disconnecting from Apple TV?
The iPhone remote app for Apple TV allows you to control your Apple TV through your iPhone.
This is great if you’re in the same room as your Apple TV and your Apple TV remote isn’t working or available in your reach; you can’t opt for the Apple TV remote app on any iOS device.
Some Apple TV users have been experiencing trouble with their iPhone remote apps, which disconnect from the Apple TV and stop working shortly after you’ve used them to control the TV.
So let’s look at why it happens so. Why do the iPhone remote keeps disconnect from the Apple TV?
To control the Apple TV from your iPhone, the iPhone remote app requires the iPhone and Apple TV to be on the same Wi-Fi network.
Your iPhone remote app will disconnect from the Apple TV if you go out of range of the Wi-Fi network or if the signal drops.
So the iPhone remote app will disconnect when there’s interference in the Wi-Fi signal from another device or if the Wi-Fi signal is weak.
If this happens, you’ll want to move your phone closer to your Apple TV to have a stronger connection or get rid of the device causing the interference.
And in the situation where the iPhone remote app is having trouble communicating with the Apple TV.
There are a few approaches you can take to get this problem fixed. The first one is to turn on Airplane Mode on your phone and try again; this will disable any features that may be causing the disconnection.
Restarting the phone has been also been known to fix this kind of problem, as well as turning it off and back on again, which may be an easier option for many people when troubleshooting connection issues like these.
Restarting your iPhone and Apple TV, making sure they’re both on the same Wi-Fi network without any interference, and making sure nothing is blocking the signal between them should be able to stop your iPhone remote app from disconnecting from your Apple TV.
Apple TV remote disconnecting is mostly a result of low batteries, interference from other devices, improper pairing, or a problem with the remote itself.
Therefore, before you buy a replacement since you think it’s damaged, put in new batteries, remove any device that might be interfering with the Bluetooth signal, and ensure the remote is much closer to the TV.
You will need to purchase a replacement if all that doesn’t work and the Apple TV remote keeps disconnecting.